Refund policy

Returns and refund policy

At Road to 180 darts, we want you to be happy with your order. Below we explain how to return a purchase and what to do if an item is damaged, defective or incorrect.

1. Right of withdrawal

As a consumer, you may withdraw from your online purchase without giving a reason within 14 days after the day you receive the goods. If items from one order arrive separately, this period starts after receipt of the last item. After notifying us of your withdrawal, you have a further 14 days to send the goods back.

2. How to notify us

You can request a return or cancellation through your customer account. Sign in with your email address and the verification code sent by email, open the order and follow the available return or cancellation steps. A cancellation request does not automatically cancel the order. If a return request is approved, we will provide return instructions.

You can also email roadto180darts@hotmail.com, preferably stating your name, order number and the items concerned. Clearly state that you wish to withdraw from the purchase. No reason or prior permission is required to exercise your statutory right of withdrawal. You may also notify us by post or any other unequivocal statement. The model form below is optional.

Return address: Road to 180 darts, Pattersonstraat 4, 6067 GB Linne, Netherlands.

Pack the items carefully with all supplied parts and, where reasonably possible, the original packaging. Keep proof of postage.

3. Condition of returned goods

You may unpack and inspect the product as you would in a shop. Opening the packaging does not automatically exclude a return. You may be responsible for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

4. Return costs

If you withdraw because you have changed your mind, you pay the direct return shipping costs. The amount depends on the carrier you choose.

If the product is damaged, defective or incorrect, contact us, preferably with your order number and clear photographs. If we ask you to return it to assess the reported damage or defect, we pay the return shipping costs. We also pay return shipping for incorrect items and shipping for any replacement. Contact us before returning such items so that we can arrange the return. This does not limit your statutory rights.

5. Refunds

We refund the amount due within 14 days after receiving your withdrawal notice. We may withhold reimbursement until we receive the goods or you provide evidence that you have sent them back, whichever occurs first.

If you withdraw from the entire order, we also refund the standard outbound delivery charge. Additional costs for a more expensive delivery option you selected are not refunded. Return postage for a change-of-mind return remains at your expense. For a partial return, we refund the returned items; the original delivery charge remains payable.

We use the same payment method as the original purchase unless we expressly agree otherwise with you. No refund fee is charged.

6. Damaged, defective, missing or incorrect items

Email us with your order number and a description of the problem. If possible, include clear photographs so we can help more quickly. For a defect for which we are responsible, we provide an appropriate remedy free of charge in accordance with your statutory rights. This may be repair or replacement and, where you are entitled to it, a price reduction or refund. Your statutory warranty rights continue after the 14-day withdrawal period.

7. Model withdrawal form

Complete and send this form by email or post only if you wish to withdraw from the contract.

To: Road to 180 darts, Pattersonstraat 4, 6067 GB Linne, Netherlands; roadto180darts@hotmail.com

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:

Goods:
Ordered on / received on:
Order number (optional):
Name of consumer(s):
Address of consumer(s):
Date:
Signature of consumer(s), only for a paper submission: